River City Water Pros (804) 302-2066 Request a Quote

Owner Support

Thanks for choosing River City Water Pros. Everything for your system is here: what to do about a leak, how to request service or a filter change, and how to take care of your equipment.

Need help now?

If you see a leak

  1. Turn off your home’s main water shutoff. That stops the leak.
  2. Text us a photo at (804) 302-2066. We reply during business hours.

Bypassing the system

Turn off your main water shutoff, then text us and we’ll walk you through it during business hours.

Service and filter changes

Text or call us, or send a service request. We reply during business hours, by your preferred contact method.

Text (804) 302-2066 Call (804) 302-2066

Request service

Reason (optional)
Preferred contact (optional)

Water leaking now? Turn off your main water shutoff first. That stops the leak until we can help.

Caring for your system

Whole-home carbon tank on the main water line

Whole-home filtration system

  • Backwashes automatically.
  • No filter cartridges to change.
  • Keep the control valve plugged in.
  • The carbon media is typically replaced every 5 to 7 years, depending on water use.
Under-sink reverse osmosis with a storage tank, feeding a separate, dedicated drinking-water faucet

Reverse osmosis drinking water

Puri 7, with storage tank

  • The sediment, pre-carbon and post-carbon filters are changed about once a year.
  • The membrane is changed every 1 to 3 years.

Contact us when they’re due.

Tankless reverse osmosis under the sink, feeding a separate, dedicated drinking-water faucet

Tankless reverse osmosis

Puri TL

The faucet light

  • Blue during normal use
  • Orange when filter life is low
  • Red when it’s time to replace
  • The lower cartridge lasts up to 12 months.
  • The membrane lasts up to 24 months.

Contact us when the light turns orange.

Warranty

What the manufacturer’s warranty covers on your system, and how to make a claim.

See your warranty
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